Delivery methods for products sold by MAZZART
Delivery by courier (standard)
The delivery of the orders is made exclusively on the territory of Romania being made by the courier company SAMEDAY. The tariff for delivery is unique, of 20 lei throughout Romania. The delivery of the products within the borders of Romania for orders exceeding the value (500 Ron) is FREE. Delivery is within 1-2 business days. Orders placed on weekends will be processed the next business day.
If you wish to return a product, for whatever reason, you must follow our return procedures (mentioned below) and send us the product you received from us in accordance with these procedures.
Terms of Return (of) Products:
YOU MAY RETURN ONLY THE PRODUCTS WHICH HAVE SEAL AND THE SEAL IS INTACT!
- products can only be returned if they are sealed in the original package received at delivery and if they have not been used or tested, as they are part of products that cannot be returned for reasons of customer health or hygiene, once they have been unsealed.
- the notification for return of the product must be made within 14 days of receipt of the package at the following e-mail addresses: [email protected]
- the return of the products will be done in a package that does not allow the product to deteriorate during transportation
- we reserve the right to refuse damaged packages or unsealed products
-returns will only be made with the invoice received.
- after confirmation of receipt of the request, you can return the product by courier, EXCLUSIV by express courier, with RAMBURS 0 Lei, on condition that on the parcel should be mentioned the name on which the order was placed
- as soon as we have received the product we will return your money (within 15 days)
- in order to have your money returned, you need to provide us an IBAN account, this being the only possible way to pay
- upon returning , the only cost you will bear will be that of transporting the product to our premises, without any additional charges
In order to benefit from a refund, the product must be returned within 14 days after receipt, in its original state. Please return the product in a package that does not allow the deterioration of the product during transportation.
Return Address: Bucharest, str. Gheorghe Brătianu 8, level 3